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Frequently Asked Questions

FAQ

Before An Order is Placed

Shipping Questions
What parts ship with my order?

A typical light fixture will ship with a light shade, a gooseneck or arm, a socket and a mounting plate. Reach out if you have any questions about what’s in your order!

Where are your lights manufactured and shipped from?

Each of our lights are manufactured by our team right here in sunny Southern California.

When does my order ship? How do I track my order?

Your order will typically ship within 24-48 business hours. Tracking information will be emailed to you upon shipment; if you don’t receive tracking information, please reach out right away.

Do you offer expedited shipping? How about outside the U.S.?

Yes. Please contact us for expedited shipping quotes and for quotes outside of the Continental US (sorry far away friends, that means Hawaii and Alaska).

How many boxes should I expect to be shipped if I order multiple items?

It depends. We often ship multiple lights in the same box if they’re going to the same place. Each box (next to the shipping label) will state how many fixtures are inside. Please reach out if you need exact shipment information or have any questions.

Technical Questions
Are your lights UL Approved for Indoor or Outdoor use?

Yes, and you can expect that from all Steel Lighting fixtures.

Are your lights available with a dusk to dawn sensor?

We don’t currently offer lights with a dusk to dawn sensor, but you can use our lights when installed with an external sensor of your own.

Do you have a larger mounting plate than the standard one included on my order?

Yes, we do have a 6″ mounting plate that we can offer if you have a larger space for installation. Reach out for more details.

What kind of light bulb should I use?

All of our lights accept any medium base LED or Incandescent bulb, but contact us if you’d like help choosing the right one.

What type of electrical box can I mount your lights on?

We recommend a 4″ Round Electrical Box. The light will mount on other boxes, but the mounting plate is 4-1/4″ round.

Purchasing Questions
Do you offer any discounts?

Yes we do! If you are a designer, contractor, wholesaler or military veteran, we offer a discount off standard pricing. As far as bulk pricing goes, each product page has bulk pricing options listed.

Can I customize the lights?

Absolutely.

The Color?
You can pick from our powder coated options or work with us to create one perfect for your lights. If you plan to buy 5 lights or more, custom colors are free! Any fewer than 5 lights will carry a fee of $250. Lead time is 2-4 weeks on all custom colors. Learn a bit about our process here, or contact us for more information. 

The length of the goosenecks or straight arm?
Customizing the gooseneck is a bit more tricky. But since we make all of our products ourselves, if your project calls for it, then we can do it. The straight arm can theoretically be anywhere from 6″ to 20″ in length.

The size of the dome?
Unfortunately, unless you are placing a bulk order, this can be cost prohibitive. Reach out for more information on custom orders.

Can I order a sample?

Yes.  Just ask us and we are here to help.

Do you have an affiliate program or a program for influencers?

After An Order is Placed

What is your return policy?

We ask that you aim to return or exchange your lights prior to assembly or installation. With that said, sometimes the vision doesn’t 100% come together, which is why we have a 100% satisfaction guarantee. If you don’t like your light, we won’t make you keep it!

How do I order a replacement part?

Contact us and we can ship out any replacement part ASAP. It’s that easy.

What if I don't like my light after I hang it up?

Just give us a call. We’re here to help you craft a space that tells a story, and we want you to want to tell yours.

If I need to exchange a part of the light, do I need to return the entire fixture?

Nope! We can exchange parts of the light so you don’t need to disassemble and ship back the entire fixture.

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