Before An Order is Placed
What parts ship with my order?
A typical light fixture will ship with a light shade, a gooseneck or arm, a socket and a mounting plate. Reach out if you have any questions about what’s in your order!
Where are your lights manufactured and shipped from?
Each of our lights are manufactured and shipped from our team right here in sunny Southern California.
When does my order ship? How do I track my order?
Current lead times are 1-2 weeks. With that said, we are continually comitted to sending out your order as fast as possible, so it may ship sooner.
For marine grade orders, the lead time is approximately 2 weeks to ship from the time the order is placed.
Custom color orders typically take 4 weeks to ship but can vary based on circumstance.
Our brass inlay option lead time is approximately 1-2 weeks.
Tracking information will be emailed to you upon shipment; if you don’t receive tracking information, please reach out right away.
Do you ship outside of the U.S.?
We do ship outside the Continental US, which means Hawaii, Alaska and Canada (shipping fees will depend on the size of the order and orders can be placed directly via the website).
How many boxes should I expect to be shipped if I order multiple items?
It depends. We often ship multiple lights in the same box if they’re going to the same place. Each box (next to the shipping label) will state how many fixtures are inside. Please reach out if you need exact shipment information or have any questions.
Do you offer expedited shipping?
Are your lights UL Approved for Indoor or Outdoor use?
Yes, and you can expect that from all Steel Lighting fixtures.
Are your lights available with a dusk to dawn sensor?
Yes! You can add a dusk to dawn sensor with any of our wall mounted lights.
You can connect multiple lights to a single dusk to dawn sensor as long as the combined total wattage of the bulbs you’re using doesn’t exceed 500W.
The sensor is not effective when temperatures reach below 30 degrees Fahrenheit.
Do you have a larger mounting plate than the standard one included on my order?
Yes, we do have a 6″ mounting plate that we can offer if you have a larger space for installation. Reach out for more details.
What kind of light bulb should I use?
All of our lights accept any medium base (E26) LED or Incandescent bulb.
With LED bulbs the metrics you are evaluating should be (1) lumen output and (2) color temperature. A higher lumen output means more illumination. A higher color temperature is a brighter white light whereas a lower color temperature is a more amber or orange type of light. Our fixtures are all dimmable as long as you use a dimmable light bulb.
What type of electrical box can I mount your lights on?
We recommend a 4″ Round Electrical Box. The light will mount on other boxes, but the mounting plate is 4-1/4″ round.
Do you offer any discounts?
Yes we do! If you are a designer, contractor, wholesaler or military veteran, we offer a discount off standard pricing. As far as bulk pricing goes, each product page has bulk pricing options listed.
Can I customize the lights?
You can pick from our powder coated options or work with us to create one perfect for your lights. There is a $250 custom color fee, and the lead time is 2-4 weeks on all custom colors. Contact us if you have any additional questions.
The length of the goosenecks or straight arm?
Customizing the gooseneck is a bit more tricky. But since we make all of our products ourselves, if your project calls for it, then we can do it. The straight arm can theoretically be anywhere from 6″ to 20″ in length.
The size of the dome?
Unfortunately, unless you are placing a bulk order, this can be cost prohibitive. Reach out for more information on custom orders.
Do I need to purchase your electrical box?
The fixture can mount to your existing electrical box in most cases. If you got a cord mount then do not purchase our electrical box. If you got a stem mount or wall mount then our box is recommended but not required. We encourage all customers to purchase the electrical box and return it should they not use it.
Do you charge sales tax in my state?
Currently we charge sales tax in the following states:
- New Jersey
- North Carolina
- South Carolina
If you are tax exempt because you are reselling our lights then please go to our Wholesale Request page and follow the steps to become tax exempt with us.
Can I order a sample?
Yes. We offer free color sample swatches. If you want a full product sample, you can purchase a product, then return it. We will refund you for the full amount, excluding the return shipping. If you have any questions, please feel free to contact us!
Do you have an affiliate program or a program for influencers?
Yes we do. Let’s get connected!
How will your lights withstand marine conditions?
Our lights are either powder coated or galvanized. However, if you are installing them outdoors close to a body of water then we recommend getting a marine grade coating. We charge a one-time $250 fee to marine coat. If you prefer to avoid doing that, we have found that galvanized lights will withstand harsh conditions better than a standard powder coated light.
Is your galvanized finish hot dipped?
Yes. All of our galvanized lights are hot dipped in galvanizing solution. Our galvanized goosenecks are 1/2″ rigid galvanized pipe that are bent to shape. The mounting plate that comes with the galvanized light is a die cast aluminum that matches the color but it is not actually galvanized.
After An Order is Placed
What is your return policy?
Full Refund – If customer has not assembled or installed the lights and we receive the return within 90 days.
Partial Refund – If the item has either been assembled or installed. Amount deducted will be determined based on the condition of the return.
Return Shipping – We do not pay for return shipping cost unless there was an error made by us. If a customer wants a return shipping label emailed to them, the cost will be deducted from their refund. This should be an option on the form that they can select. Otherwise, orders are returned to:
Steel Lighting Co
10711 Chandler Blvd,
North Hollywood, CA 91601
Included in Return – All items and a copy of the original packing slip or the pdf emailed to you that includes your order number and name.
Should you change your mind on the length of your gooseneck, straight arm, cord or stem; we, unfortunately, do not accept returns for only a gooseneck, straight arm, cord or stem. We do, however, offer $25 off any replacement arms or stems that may be needed. You can find those here.
How do I order a replacement part?
Contact us and we can ship out any replacement part ASAP. It’s that easy.
What if I don't like my light after I hang it up?
If the item has either been assembled or installed. Amount deducted will be determined based on the condition of the return. With that said, we want to make sure you enjoy your light(s) and would be happy to help figure out a solution! Just give us a call or email us.
If I need to exchange a part of the light, do I need to return the entire fixture?
Should you change your mind on the length of your gooseneck, upward sloping gooseneck, straight arm, cord or stem; we, unfortunately, do not accept returns for only a gooseneck, straight arm, cord or stem. We do, however, offer $25 off any replacement arms or stems that may be needed! You can find those here.
Warranty of the Functionality of the Light:
The functionality of our light fixtures is contingent on an operating socket and our dusk to dawn sensors (if used). If the socket or sensor is faulty, Steel Lighting Co. will provide a lifetime warranty of that part. In the event that the socket or sensor is non-operative Steel Lighting Co will replace the socket or the sensor. Steel Lighting Co. only warrants the product and does not cover any additional costs such as the cost for an electrician or contractor or any other related costs for the replacement of our product.
Warranty of the Finish of the Light:
Steel Lighting Co. provides a two year warranty on the parts not rusting from the date of purchase. If your light fixture begins to rust within the warranty period, please contact us with photographs and your order number. Steel Lighting Co. will replace the lights as long as they fall within the warranty period. If the lights were installed within 5 miles of a marine environment then the warranty will only cover products that were ordered with our marine grade coating. To learn more about our marine grade coating, please contact a Steel Lighting Co customer service representative. Steel Lighting Co. only warrants the product and does not cover any additional costs such as the cost for an electrician or contractor or any other related costs for the replacement of our product.