Frequently Asked Questions

FAQ

Before An Order is Placed

Shipping Questions
What parts ship with my order?

A typical light fixture will ship with a light shade, a gooseneck or arm, a socket and a mounting plate. Reach out if you have any questions about what’s in your order!

Where are your lights manufactured and shipped from?

Each of our lights are manufactured by our team right here in sunny Southern California.

When does my order ship? How do I track my order?

Your order will typically ship within four business days. Tracking information will be emailed to you upon shipment; if you don’t receive tracking information, please reach out right away.

Do you offer expedited shipping? How about outside the U.S.?

Yes. Please contact us us for expedited shipping quotes. We do ship outside the Continental US as well, which means Hawaii, Alaska and Canada (shipping fees will depend on the size of the order and orders can be placed directly via the website).

How many boxes should I expect to be shipped if I order multiple items?

It depends. We often ship multiple lights in the same box if they’re going to the same place. Each box (next to the shipping label) will state how many fixtures are inside. Please reach out if you need exact shipment information or have any questions.

Technical Questions
Are your lights UL Approved for Indoor or Outdoor use?

Yes, and you can expect that from all Steel Lighting fixtures.

Are your lights available with a dusk to dawn sensor?

Yes! You can add a dusk to dawn sensor with any of our wall mounted lights.

You can connect multiple lights to a single dusk to dawn sensor as long as the combined total wattage of the bulbs you’re using doesn’t exceed 500W.

The sensor is not effective when temperatures reach below 30 degrees Fahrenheit

Do you have a larger mounting plate than the standard one included on my order?

Yes, we do have a 6″ mounting plate that we can offer if you have a larger space for installation. Reach out for more details.

Are your products CSA or cUL Approved in Canada?

Our products are cUL approved for wet locations which is essentially the same thing as CSA but via UL for Canada. Underwriters Laboratories (UL) and CSA Group (CSA) are both Nationally Recognized Testing Laboratories (NRTL) that test to the same harmonized Canadian Electrical Code (CEC) and National Electrical Code (NEC) standards, making their certifications virtually interchangeable.

What kind of light bulb should I use?

All of our lights accept any medium base (E26) LED or Incandescent bulb.

With LED bulbs the metrics you are evaluating should be (1) lumen output and (2) color temperature. A higher lumen output means more illumination. A higher color temperature is a brighter white light whereas a lower color temperature is a more amber or orange type of light. Our fixtures are all dimmable as long as you use a dimmable light bulb.

What type of electrical box can I mount your lights on?

We recommend a 4″ Round Electrical Box. The light will mount on other boxes, but the mounting plate is 4-1/4″ round.

What is the warranty on the light?

We provide a lifetime warranty on the functionality of the light socket. We provide a three year warranty on the parts not rusting. In both cases we would replace the defective part not the entire light fixture.

Are your products approved for use under California's TITLE 24?

Title 24 is California’s building energy efficiency standards. It is required to be met for any building that requires a permit. Lighting installations in all newly constructed buildings and additions and alterations of existing buildings must meet applicable Title 24 requirements in order to receive a permit. Compliance is verified by building inspectors.

Products can be used to meet the code, but there is no such thing
as a T24 compliant product.

We use E26 Sockets in our light fixtures. E26 Sockets are allowed IF the luminaire includes a JA8 compliant lamp. If you need assistance sourcing the correct lamp, please let us know.

Purchasing Questions
Do you offer any discounts?

Yes we do! If you are a designer, contractor, wholesaler or military veteran, we offer a discount off standard pricing. As far as bulk pricing goes, each product page has bulk pricing options listed.

Can I customize the lights?

Absolutely.

The Color?
You can pick from our powder-coated options or work with us to create one perfect for your lights. There is a $250 custom color fee. If you need more than (1) physical custom color sample it is an additional $50 per color sample. Lead time is 2-4 weeks on all custom colors. Learn a bit about our process here, or contact us for more information. 

The length of the goosenecks or straight arm?
Customizing the gooseneck is a bit more tricky. But since we make all of our products ourselves, if your project calls for it, then we can do it. The straight arm can theoretically be anywhere from 6″ to 20″ in length.

The size of the dome?
Unfortunately, unless you are placing a bulk order, this can be cost prohibitive. Reach out for more information on custom orders.

Do I need to purchase your electrical box?

The fixture can mount to your existing electrical box in most cases. If you got a cord mount then do not purchase our electrical box. If you got a stem mount or wall mount then our box is recommended but not required. We encourage all customers to purchase the electrical box and return it should they not use it.

Can I order a sample?

Yes.  Just ask us and we are here to help.

Do you have an affiliate program or a program for influencers?
How will your lights withstand marine conditions?

Our lights are either powder coated or galvanized. However, if you are installing them outdoors close to a body of water then we recommend getting a marine grade coating. We charge a one-time $250 fee to marine coat. If you prefer to avoid doing that, we have found that galvanized lights will withstand harsh conditions better than a standard powder coated light.

Is your galvanized finish hot dipped?

Yes. All of our galvanized lights are hot dipped in galvanizing solution. Our galvanized goosenecks are 1/2″ rigid galvanized pipe that are bent to shape. The mounting plate that comes with the galvanized light is a die cast aluminum that matches the color but it is not actually galvanized.

After An Order is Placed

What is your return policy?

We ask that you aim to return or exchange your lights prior to assembly or installation. With that said, sometimes the vision doesn’t 100% come together, which is why we have a 100% satisfaction guarantee. If you don’t like your light, we won’t make you keep it!

How do I order a replacement part?

Contact us and we can ship out any replacement part ASAP. It’s that easy.

What if I don't like my light after I hang it up?

Just give us a call. We’re here to help you craft a space that tells a story, and we want you to want to tell yours.

If I need to exchange a part of the light, do I need to return the entire fixture?

Nope! We can exchange parts of the light so you don’t need to disassemble and ship back the entire fixture.

I received my light and my electrical box only has (2) screw holes but the mounting plate Steel Lighting provided has (4) screw holes. What do I do?

For certain high wind applications the (4) screw holes are necessary to ensure that the light fixture is secure in an outdoor electrical box (like the ones we sell on our website). In most instances, however, it only requires that you use (2) screws to secure the light fixture to your electrical box. If you don’t have a spot for the extra (2) screws, we recommend that you use some Loctite or other adhesive in the holes so you can plug them with the additional screws. While this doesn’t provide any extra stability it will make the product appear to be finished.

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