Frequently Asked
Questions

While lead times can vary depending on a number of factors, most orders are delivered within two calendar weeks. However, our guarantee is in accordance with the shipping option selected at checkout.

We are unable to ship items to PO Boxes or APO/FPO addresses. Inputting one of these addresses for delivery will cause issues with the timely delivery of your order.

If the package is in the carrier’s possession, the recipient must coordinate directly with the carrier for address changes. 

UPS can be reached at: 1(800) 377-4877

Fedex can be reached at:  1(800) 463-3339

Our 7 or 10 business day shipping options are not available with the custom orders due to the extended timeline (Please see our Custom Color Policy for further details).

However, there are ways to move the process along, such as waiving the need for a physical sample, paying for faster shipping once your order is ready, etc. Ask about these options when submitting your custom color inquiry. 

This depends on a number of factors but generally we will ship multiple lights in the same box if they are going to the same place. If you would like exact shipping info, including number of packages, total weight, etc., please reach out to our customer service team at hello@steellightingco.com. 

If your tracking information says “Label Printed” it means your order is ready for carrier pick-up. If this status persists after two business days, please reach out to us so we can ensure the package has not been misplaced by the carrier.

Steel Lighting Co. ships to the continental United States, Alaska, Hawaii, and Canada. Unfortunately, we cannot offer shipping to areas outside those locations, we do apologize for that inconvenience.

Our fulfillment team members are experts at packing our lights to ensure the safe delivery of your items and we use high-quality packaging materials for all of our orders. 

Our fulfillment team members are experts at packing our lights to ensure the safe delivery of your items and we use high-quality packaging materials for all of our orders. 

Bulbs and accessories are sold separately. 

If you have a questions about a specific item, please let us know and we would be happy to send you a parts list. 

For urgent orders, we will attempt next-business-day or same-day shipping but certain factors may prevent this option and we do apologize for the inconvenience.

Please let us know what items you need and we can do our best to accommodate your timeline. Email us at hello@steellightingco.com for estimates. 

If you have a questions about a specific item, please let us know and we would be happy to send you a parts list. 

Our marine-grade coating is a more durable finish for installations near salt or marine environments. If a fixture is installed within **5 miles** of a marine environment, our marine-grade coating is required in order to qualify for the warranty on the finish of the fixture.

Of course, please check out our installation guides which include step-by-step instructions. To prevent injury, we do recommend that our lights be installed by a certified electrician.

Yes, our products are proudly Indoor or Outdoor UL approved. Please let us know exactly what product you are referring to so that we can verify its rating.

Yes, most of our products are wet-rated and safe for use in wet environments.  Please contact us at hello@steellightingco.com if you want to verify a specific product. 

For high wind areas we recommend using plumbing tape or Loctite glue on the gooseneck threads to keep the unit from turning.

All of our galvanized fixtures are hot dipped in molten zinc. Our galvanized goosenecks are 1/2″ rigid galvanized pipe that are bent to shape. The mounting plate that comes with the galvanized light is a die cast, non-ferrous aluminum alloy that matches the color but it is not actually galvanized.

We use a standard 120V across all of our available fixtures.

White interiors reflect light better and therefore increase light output. The brass interior can give off a slightly warmer, more golden light. Dark interiors (such as our Matte Black) do not reflect as well and may dim the light output somewhat. 

The biggest factor for light output is the type of lightbulb you use: using a high Lumen bulb (greater than or equal to 1500L) will provide brighter, more piercing light, such as those offered on our LED Bulbs page.

Our covernut is threaded counter-clockwise, so left-tighty, righty-loosey.

The fee for custom colors is a one-time $250 per order–this covers the costs of consultation, ordering custom powders, providing samples, etc. If you want more information on our custom color process please visit our Custom Color page for details.

In order to ensure you get exactly the color you want, we provide a physical sample for you to approve before powdering the full order. If you are not satisfied with the sample, we can restart the process by finding a new digital swatch. 

Please visit our Custom Color page for more details.

In order to place an order for a custom color product you will need to tell us exactly which items you would like to order and we will create a custom invoice for the entire order including the custom color fee. Once that invoice is paid, we will begin the process of creating your order. 

Once we begin the process of creating your custom color order we cannot refund the $250 fee, however we can refund the remainder of the payment if the order has not been produced.  The custom color fee is used to order powder samples and cover vendor costs.

Of course, custom cord lengths are available as an option under “Accessories and Customizations” on the product page. Click the bubble for “Longer cord” and you’ll be able to adjust the length with a maximum of 240 inches. 

Please note the standard length of our cords is 48 inches – the cord can be easily cut to length by an electrician upon installation. 

Of course, custom cord lengths are available as an option under “Accessories and Customizations” on the product page. Click the bubble for “Longer cord” and you’ll be able to adjust the length with a maximum of 240 inches. 

Please note the standard length of our cords is 48 inches – the cord can be easily cut to length by an electrician upon installation. 

If you would please complete a Trade Program application, one of our team members will review your submission and let you know if any further information is required. 

Our standard full-refund window for unassembled items is **90 days**. Returns past 90 days are handled case-by-case and will occur additional fees.

We do not charge restocking fees, however, after an item has been assembled and installed, there can be significant wear on the finish of the product. Depending on the condition of the returned product, additional fees may be applied.

Final-sale or non-returnable items include custom orders (custom colors, marine-grade, nonstandard stems/cords), cut-to-order cords, light bulbs, and sale/clearance items. Other exceptions may apply.

If part of your order was wrong or damaged, we will provide a prepaid label that you can affix to the same packaging the product arrived in. 

For all other returns, return shipping costs are the responsibility of the customer. However, we are more than happy to provide you with a return label at our discounted carrier prices, the cost of which can be deducted from any applicable refunds

Refunds are initiated once the returned item has been received at our facility in North Hollywood and processed by our return department to ensure there is no damage. The refund will be issued within 3-5 business days of us receiving the return, however, it may take 5-10 business days for those funds to be returned to your accounts.

Refunds are initiated once the returned item has been received at our facility in North Hollywood and processed by our return department to ensure there is no damage. The refund will be issued within 3-5 business days of us receiving the return, however, it may take 5-10 business days for those funds to be returned to your accounts.

Yes you can, please see our Return Policy for full details and our Return Request Form. 

Please note that non-standard goosenecks and stems (such as those that have been powdered in specific colors or cut to specific lengths) and cut-to-order cords are not eligible for returns.

Please email us at hello@steellightingco.com with your order number, photos of the issue, and installation details (including whether the site is within 5 miles of a marine environment) and we’ll respond with any questions or next steps.

We guarantee the lifetime functionality of your Steel Lighting Co. fixture, which covers the socket and the dusk to dawn sensor. If your socket or sensor are no longer functioning, please let us know as soon as possible and provide us with your order number, so that we can arrange for a replacement.

If payment was processed but no confirmation was received, please contact us at hello@steellightingco.com with your order number and/or the email you used when placing the order.  We will forward you a copy of that order confirmation.

We can accept all major credit cards and ACH Direct payments via our payment portal, Stripe. Checks may be accepted, however the order will not go into production until the check is received and cleared with the Bank.  

Please note that we are unable to receive credit card information over the phone due to liability reasons. If you need assistance placing your order, we can provide an invoice instead.

An RB05 refers to a 4” die-cast electrical (junction) box that is used for exterior mounts. The RB05 can also be powdered coated to match your fixture.

Please note that we are unable to receive credit card information over the phone due to liability reasons. If you need assistance placing your order, we can provide an invoice instead.

No. Only one coupon or discount can be applied per order.

No. Expired coupons are turned off in our system once the deadline is reached and therefore cannot be added retroactively.

Our covernut is threaded counter-clockwise, so left-tighty, righty-loosey.