Frequently Asked
Questions
Before An Order is Placed
Shipping Questions
What parts ship with my order?
A typical light fixture will ship with a light shade, a gooseneck or arm, a socket and a mounting plate. Reach out if you have any questions about what’s in your order!
Where are your lights manufactured and shipped from?
Each of our lights are manufactured and shipped from our team right here in sunny Southern California.
When does my order ship? How do I track my order?
We know that your project is time sensitive so we always offer an express or expedited option at checkout that will ensure your order arrives in a faster method.
Marine grade or Custom Color orders will take an additional 7-14 days beyond your selected shipping option. Custom Color orders are only produced once a sample has been approved by the customer.
Please reach out to our customer service team with a more exact shipping date either before or after you place your order.
Do you ship outside of the U.S.?
We do ship outside the Continental US, which means Hawaii, Alaska and Canada (shipping fees will depend on the size of the order and orders can be placed directly via the website).
How many boxes should I expect to be shipped if I order multiple items?
It depends. We often ship multiple lights in the same box if they’re going to the same place. Each box (next to the shipping label) will state how many fixtures are inside. Please reach out if you need exact shipment information or have any questions.
Do you offer expedited shipping?
Technical Questions
Are your lights UL Approved for Indoor or Outdoor use?
Yes, and you can expect that from all Steel Lighting fixtures.
Are your lights available with a dusk to dawn sensor?
Yes! We offer dusk to dawn sensors with many of our fixtures, and you will see “Dusk to Dawn Sensor” in the Accessories & Customizations section on the page for the specific product. If you do not see “Dusk to Dawn Sensor” listed, then that product will not function with one of our our integrated sensors.
If the fixture you selected does not list the Dusk To Dawn Sensor option, rest assured that your electrician can install a third-party dusk to dawn sensor (also referred to as a photocell or photocontrol), mounted elsewhere to allow for the dusk to dawn functionality, regardless of the fixture type or mounting style.
You can connect one of our integrated dusk to dawn sensors to several of our lights, as long as the combined total wattage of the bulbs you’re using doesn’t exceed 500W.
Our sensor is not effective when temperatures reach below 30 degrees Fahrenheit.
Click here to watch a video on how to install our dusk to dawn sensor.
Do you have a larger mounting plate than the standard one included on my order?
Yes, we do have a 6″ mounting plate that we can offer if you have a larger space for installation. Reach out for more details.
Is there anything extra I should do during installation if my light will be in a location with high winds?
For high wind areas we recommend using plumbing tape or Loctite glue on the gooseneck threads to keep the unit from turning.
What kind of light bulb should I use?
All of our lights accept any medium base (E26) LED or Incandescent bulb.
With LED bulbs the metrics you are evaluating should be (1) lumen output and (2) color temperature. A higher lumen output means more illumination. A higher color temperature is a brighter white light whereas a lower color temperature is a more amber or orange type of light. Our fixtures are all dimmable as long as you use a dimmable light bulb.
What type of electrical box can I mount your lights on?
We recommend a 4″ Round Electrical Box. The light will mount on other boxes, but the mounting plate is 4-1/4″ round.
What are the angle limitations of slope mounts?
Our slope mounts can accommodate angles up to 20 degrees.
Purchasing Questions
Do you offer any discounts?
Yes we do! If you are a designer, contractor, wholesaler or military veteran, we offer a discount off standard pricing.
Can I customize the lights?
Absolutely.
The Color?
You can pick from our powder coated options or work with us to create one perfect for your lights. There is a $250 custom color fee, and the lead time is 2-4 weeks on all custom colors. Contact us if you have any additional questions.
The length of the goosenecks or straight arm?
Customizing the gooseneck is a bit more tricky. But since we make all of our products ourselves, if your project calls for it, then we can do it. The straight arm can theoretically be anywhere from 6″ to 20″ in length.
The size of the dome?
Unfortunately, unless you are placing a bulk order, this can be cost prohibitive. Reach out for more information on custom orders.
Do I need to purchase your electrical box?
The fixture can mount to your existing electrical box in most cases. If you got a cord mount then do not purchase our electrical box. If you got a stem mount or wall mount then our box is recommended but not required. We encourage all customers to purchase the electrical box and return it should they not use it.
Do you charge sales tax in my state?
Currently we charge sales tax in the following states:
- Arizona
- California
- Colorado
- Connecticut
- Florida
- Georgia
- Idaho
- Illinois
- Indiana
- Iowa
- Kentucky
- Maine
- Maryland
- Massachusetts
- Michigan
- Minnesota
- Missouri
- New Jersey
- North Carolina
- Ohio
- Pennsylvania
- South Carolina
- Tennessee
- Texas
- Utah
- Vermont
- Virginia
- Washington
- Wisconsin
If you are tax exempt because you are reselling our lights then please go to our Wholesale Request page and follow the steps to become tax exempt with us.
Can I order a sample?
Yes. We offer free color sample swatches. If you want a full product sample, you can purchase a product, then return it. We will refund you for the full amount, excluding the return shipping. If you have any questions, please feel free to contact us!
Do you have an affiliate program or a program for influencers?
Yes we do. Let’s get connected!
How will your lights withstand marine conditions?
Our lights are either powder coated or galvanized. However, if you are installing them outdoors close to a body of water then we recommend getting a marine grade coating. We charge a one-time $250 fee to marine coat. If you prefer to avoid doing that, we have found that galvanized lights will withstand harsh conditions better than a standard powder coated light.
Is your galvanized finish hot dipped?
Yes. All of our galvanized lights are hot dipped in galvanizing solution. Our galvanized goosenecks are 1/2″ rigid galvanized pipe that are bent to shape. The mounting plate that comes with the galvanized light is a die cast aluminum that matches the color but it is not actually galvanized.
After An Order is Placed
What is your return policy?
What is your return policy?
Full Refund – If customer has not assembled or installed the lights and we receive the return within 90 days.
Partial Refund – If the item has either been assembled or installed. Amount deducted will be determined based on the condition of the return.
Return Shipping – We do not pay for return shipping cost unless there was an error made by us. If a customer wants a return shipping label emailed to them, the cost will be deducted from their refund. This should be an option on the form that they can select. Otherwise, orders are returned to:
Steel Lighting Co
5427 Cleon Ave,
North Hollywood, CA 91601
Included in Return – All items and a copy of the original packing slip or the pdf emailed to you that includes your order number and name.
Non-Refundable Items – Custom orders; including custom colors, marine-grade, longer cords, longer or shorter stems, are not returnable or refundable. Expedited and express shipping fees are not refundable if the products were received within the guaranteed window of time.
Arm/Stem/Gooseneck Returns
Should you change your mind on the length of your gooseneck, straight arm, cord or stem; we, unfortunately, do not accept returns for only a gooseneck, straight arm, cord or stem. We do, however, offer $25 off any replacement arms or stems that may be needed. You can find those here.
How do I order a replacement part?
Contact us and we can ship out any replacement part ASAP. It’s that easy.
What if I don't like my light after I hang it up?
If the item has either been assembled or installed. Amount deducted will be determined based on the condition of the return. With that said, we want to make sure you enjoy your light(s) and would be happy to help figure out a solution! Just give us a call or email us.
If I need to exchange a part of the light, do I need to return the entire fixture?
Should you change your mind on the length of your gooseneck, upward sloping gooseneck, straight arm, cord or stem; we, unfortunately, do not accept returns for only a gooseneck, straight arm, cord or stem. We do, however, offer $25 off any replacement arms or stems that may be needed! You can find those here.
Warranty Questions
Warranty of the Functionality of the Light:
The functionality of our light fixtures is contingent on an operating socket and our dusk to dawn sensors (if used). If the socket or sensor is faulty, Steel Lighting Co. will provide a lifetime warranty of that part. In the event that the socket or sensor is non-operative Steel Lighting Co will replace the socket or the sensor. Steel Lighting Co. only warrants the product and does not cover any additional costs such as the cost for an electrician or contractor or any other related costs for the replacement of our product.
Warranty of the Finish of the Light:
Steel Lighting Co. provides a two year warranty on the parts not rusting from the date of purchase. If your light fixture begins to rust within the warranty period, please contact us with photographs and your order number. Steel Lighting Co. will replace the lights as long as they fall within the warranty period. If the lights were installed within 5 miles of a marine environment then the warranty will only cover products that were ordered with our marine grade coating. To learn more about our marine grade coating, please contact a Steel Lighting Co customer service representative. Steel Lighting Co. only warrants the product and does not cover any additional costs such as the cost for an electrician or contractor or any other related costs for the replacement of our product.